At Luxe Rugs, we are committed to ensuring a seamless shopping experience for our customers. This Payment and Refund Policy outlines the terms related to payments, returns, and refunds for purchases made on our platform.

Payment Security

Luxe Rugs prioritizes the security and confidentiality of your payment information. To provide a safe shopping environment, all direct payment gateways we use adhere to the highest industry standards:

• PCI-DSS Compliance: Our payment systems comply with the Payment Card Industry Data Security Standard (PCI-DSS), which is governed by major card brands, including Visa, MasterCard, American Express, and Discover.
• Encrypted Transactions: All transactions are encrypted to safeguard your personal and financial data.
• Secure Payment Methods: We accept various payment methods, including major credit cards, ensuring flexibility and convenience for our customers.

By using our platform, you agree to comply with our payment terms and acknowledge the security measures in place to protect your data.

Returns and Refunds

Your satisfaction is our number one priority. Luxe Rugs offers a flexible return and refund policy to ensure confidence in every purchase.

Eligibility for Returns

• Return Window: Items in their original condition can be returned or exchanged within 7 days of receipt.
• Condition of Items: Returned items must be in new, undamaged condition with all tags attached. Items that are damaged, soiled, or altered will not be accepted.
• Responsibility for Return Shipping: Customers are responsible for all return shipping costs. Please note that all shipping charges are non-refundable.

Non-Returnable Items

Certain items are final sale and cannot be returned or exchanged:

• Custom Orders: Rugs customized to your specifications.
• Rug Pads: Additional materials like rug pads.
• Sale Items: Items purchased at a discounted rate.

We recommend inspecting your purchase upon delivery and reaching out to us immediately if there are any concerns.

Refund Process

• Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, refunds will be processed to your original payment method within 7-10 business days. Processing times may vary depending on your payment provider.

Exchanges

• If you wish to exchange an item, please contact our customer service team within the 7-day return window.
• Exchanges are subject to item availability. If the desired item is unavailable, you may opt for a refund or store credit.

Contact Us

If you have any questions or require assistance with payments, returns, or refunds, our customer support team is here to help. Please reach out via:

Call: +1 2125326776

Email: hello@luxerugs.com

Address: Luxe Rugs LLC, 200 Lexington Avenue, Suite 711, New York New York 10016, United States

Thank you for choosing Luxe Rugs. We’re here to ensure that your shopping experience is as luxurious and satisfying as our rugs.