Luxe Rugs specializes in handloom rugs, crafted with artisanal precision and premium materials. Each piece is designed to blend timeless craftsmanship with modern aesthetics, making it a true statement in any space.

Yes, every rug in our collection is meticulously handloomed by skilled artisans. This traditional weaving technique ensures exceptional quality, durability, and a distinct texture that cannot be replicated by machine-made alternatives.

We use high-quality wool, silk, and sustainable fibers for durability and luxury. These natural materials not only enhance the softness and appearance of our rugs but also contribute to their longevity and eco-friendliness.

No, we prioritize natural materials to ensure authenticity and longevity. By avoiding synthetic fibers, we maintain the integrity of traditional weaving while ensuring our rugs remain free from harmful chemicals and artificial textures.

Measure your space and furniture layout—our experts can also guide you. A well-chosen rug can define a space beautifully, whether it's anchoring a living room setup or adding warmth to a bedroom.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

Learn more about our store's safe checkout experience (powered by Shopify) here.

For more insight, you may also want to read Shopify’s Terms of Service here or Privacy Statement here.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Share details about your shipping policies, item returns, or customer service.

Domestic shipping can take up to 5 business days.

Foreign shipping could take up to 14 business days.

Due to global supply chain challenges, shipping times could be longer than usual.

Shipping rates can vary depending on your region and are calculated at checkout.

Here are the full details of our Shipping Policy.

Yes, we offer free shipping for large domestic orders. Check the cart to see the current deal on free shipping..

Yes, we ship our products all over the globe.

Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.

A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, please feel free to reach out to see if we can work out the details.

We currently ship across the U.S., excluding Alaska and Hawaii. Our goal is to ensure that our rugs reach you in pristine condition, with reliable carriers handling every order.

Orders ship via FedEx and arrive within five business days after processing. Delivery timelines may vary slightly due to weather conditions, high-demand periods, or unforeseen shipping delays.

Yes! Tracking details are sent within 2-3 business days after processing. You’ll receive a tracking link via email, allowing you to monitor the journey of your rug until it arrives at your doorstep.

Rates vary based on destination and rug size, shown at checkout. We strive to offer competitive shipping costs while ensuring careful packaging and secure delivery of each order.

Not at this time. We only ship within the U.S. However, we are actively exploring international shipping options to expand accessibility to our handcrafted rugs.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects.

An extended warranty can be added to your products for an additional cost.

Please get in touch for more information about extended warranties.

The extended warranty could come at a different cost depending on the type of product and extended period.

Please get in touch for more information.

Yes, we offer full and partial refunds.

Please enquire for more information about our Refund policy.

A refund request can be submitted within a month after the purchase is made.

In the case when theproduct and packaging are unopened and undamaged, you areeligiblefor a full refund.

In the case whenthe packaging has been opened and the product has been used, you areeligiblefor a partial refund.

In the case when aproduct has been damaged, and the damage is not covered by your warranty, you arenot eligiblefor a refund.

Please check our Terms of Service to see if you're eligible for a refund.

When an order does not include free shipping, all shipping costs (including the return shipping) are handled by the customer.

When an order includes free shipping, only the cost of the return shipping is handled by the customer.

Yes, we accept custom orders for unique sizes and patterns. Our artisans can bring your vision to life by tailoring color, texture, and dimensions to perfectly complement your space.

Custom rugs typically require 6-12 weeks, depending on design complexity. The timeframe includes material selection, dyeing, weaving, and finishing to ensure a flawless final product.

Yes, we provide tailored color options to match your interior. Our design consultants can assist in selecting hues that harmonize with your existing décor for a cohesive look.

Absolutely! With proper care, they last for decades while retaining beauty. Handloom construction ensures strong, interwoven fibers that withstand everyday use without compromising on elegance.

Some natural fiber rugs may shed initially, but this reduces with time. Regular vacuuming and gentle care help minimize shedding while preserving the rug’s plushness and texture.

Returns are accepted within 7 days if the rug is unused and undamaged. We believe in complete customer satisfaction and provide a hassle-free process for eligible returns.

No, all custom rugs are final sale and non-returnable. Since custom pieces are uniquely tailored to individual preferences, we cannot accept returns or exchanges for them.

Contact us within 48 hours with photos for a replacement. Our team will assess the issue promptly and provide solutions to ensure you receive a perfect rug.

Refunds are processed within 7-10 business days after approval. Once the return is inspected and accepted, funds will be credited back to your original payment method.

Customers are responsible for return shipping, except for defective items. If the rug is faulty, Luxe Rugs will arrange a free return or replacement at no additional cost to you.

Vacuum gently, spot clean spills immediately, and consider professional cleaning. Avoid harsh chemicals and excessive moisture, as these can damage the natural fibers over time.

Yes! Choose dense wool rugs for durability in busy spaces. Proper placement and periodic maintenance will help preserve their structure and appearance for years to come.

Share details about your shipping policies, item returns, or customer service.